Frequently Asked Questions
All the information that you need with our answer to the frequest questions:
Check-In/Check-out Time
Reception is open everydays from 08.00 a.m. to 06.00 p.m.
We Kindly ask you to advise us aboiut your arrival time in particular if will be after 06.00 p.m.
Check-in time is 02.00 p.m.
Check-out time is 10.00 a.m.
The rates showed are per person or per room?
The rates showed in our web site are per room per night.
Do I have to pay a deposit at the moment of the reservation?
At the moment of the reservation we’ll ask you a guarantee that can be the credit card details or a bank transfer of the amount of the 1st night.
You’ll pay for your stay at the check-in.
Do you accept credit cards?
Yes, we do, We accept Visa and MasterCard
Do you have an internet connection?
Yes, there’s a Wi-Fi connection free of charge, you’ll find the password in the room.
Is there a deposit for bags?
Yes, there’s. You can store your bags the check-in day and the check-out day free of charge.
Are you particular times to come back in the evening?
No there aren’t. At the check-in we’ll give you the keys to go in and out without problems of time.
Where can I park my car?
La Stella d'Oro is located in the city center of Florence in a limited traffic area (Ztl) for this reason we suggest you to reach parking “Autorimessa Luna” in Via Panicale 41R outside the ZTL area and park the car before you reach us in our building located 2 minutes by walk far from the parking.
The garage costs between 30 and 35 Euro (depending the size of the car) for 24h.
How can I reach the Hotel if I come by train?
You’ll find all the information to reach us in
Location
How can I reach the Hotel if I come by car?
You’ll find all the information to reach us in
Location
What the room rate includes?
- Sheets, linen, towels
- Breakfast
- Hair dryer
- Wi-Fi connection
- Air conditioning/heating
- City map and guide books/brochure about Florence
- Bags deposit
City tax of Euro 5,50 per person per night is not included in the room rate and will be pay in cash at the Reception.
Are dogs/pets allowed?
We are sorry but unfortunately we do not accept pets in our B&B.
Can I smoke in the room?
No you can’t, all our rooms are no smoking.
Does my 3 years old child pay for the stay?
All the children under 3 years old are free of charge. It’s possible to add a baby cot in the room free of charge and upon request.
How can I cancel my reservation?
Cancellations and/or modifies are FREE OF CHARGE if requested within the terms specified (3 days before the arrival date) and should be comunicated by e-mail at
info@lastelladorofirenze.com
otherwise you'll be charged of the amount of 1 night.
In case of no sho, check-in a day later or check-out a day earlier the amount of the first night will be charged as penalty fee.
Further Information
Take a look at all the details and our conditions
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